Privacy policy

ShredBee, a Chaffinch brand, understands that your privacy is important and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.shredbee.co.uk (“Our Site”) and will only collect and use personal data in ways described here and in a manner that is consistent with Our obligations and your rights under the law. 

Please read this policy carefully and ensure that you understand it. Your acceptance of this policy is deemed to occur upon your first use of Our Site and You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. 

In this policy, the following terms shall have the following meanings: “Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13 below; “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; “Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you provide via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 OR EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and “We/Us/Our” means Chaffinch Green Limited T/A ShredBee, a limited company registered in England & Wales under company number 04848693. Our registered address is The Tileworks, Ellgreave Street, Middleport, Stoke-on-Trent, ST6 4DJ.  

2.1 Our Site is owned and operated by Chaffinch Green Limited T/A ShredBee, a limited company registered in England & Wales under company number 04848693. Our registered address is The Tileworks, Ellgreave Street, Middleport, Stoke-on-Trent, ST6 4DJ.  

2.2 Our VAT number is 113413269. 

2.3 Our Data Protection Officer can be contacted by email at [email protected], by telephone on 0330 333 5124, or by post to The Tileworks, Ellgreave Street, Middleport, Stoke-on-Trent, ST6 4DJ.  

This policy applies only to your use of Our Site.  

Our site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites, and We advise you to check the privacy policies of any such websites before providing any data to them. 

4.1 As a data subject, you have the following rights under the GDPR, which this policy and Our use of personal data have been designed to uphold: 

4.1(a) The right to be informed about Our collection and use of personal data; 

4.1(b) The right of access to the personal data We hold about you (see section 12); 

4.1(c) The right to rectification if any personal data We hold about you is inaccurate or incomplete (please get in touch with Us using the details in section 14); 

4.1(d) The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6, but if you would like Us to delete it sooner, please get in touch with Us using the details in section 14); 

4.1(e) The right to restrict (i.e. prevent) the processing of your personal data; 

4.1(f) The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); 

4.1(g) The right to object to Us using your personal data for particular purposes and 

4.1(h) Rights concerning automated decision-making and profiling. 

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14, and We will do Our best to solve the problem for you. If We cannot help, you also have the right to complain to the UK’s supervisory authority, the Information Commissioner’s Office. 

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau. 

5.1 Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies. 

5.1(a) name; 

5.1(b) date of birth; 

5.1(c) gender; 

5.1(d) business/company name 

5.1(e) job title; 

5.1(f) profession; 

5.1(g) contact information such as email addresses and telephone numbers; 

5.1(h) demographic information such as postcode, preferences, and interests; 

5.1(i) financial information such as credit/debit card numbers; 

5.1(j) IP address; 

5.1(k) web browser type and version; 

5.1(l) operating system; 

5.1(m) a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to; 

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security, see section 7 below. 

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes: 

6.2(a) Providing and managing your Account; 

6.2(b) Providing and managing your access to Our Site; 

6.2(c) Personalising and tailoring your experience on Our Site; 

6.2(d) Supplying Our products and services to you (please note that We require your personal data to enter into a contract with you); 

6.2(e) Personalising and tailoring Our products and services for you; 

6.2(f) Replying to emails from you; 

6.2(g) Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking on the unsubscribe link, which shall be contained at the foot of any email you receive from us; 

6.2(h) Market research; 

6.2(i) Analysing your use of Our site and gathering feedback to enable Us to improve Our site and your user experience continually. 

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes, including contacting you by email, telephone, or text message and posting information, news, and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

6.4 Third parties whose content appears on Our Site may use third-party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use, and We advise you to check the privacy policies of any such third parties. 

6.5 You have the right to withdraw your consent to Us using your personal data at any time and to request that We delete it. 

6.6 We only keep your personal data for as long as is necessary considering the reason(s) for which it was first collected. Data will, therefore, be retained for up to 24 months or for as long as you remain a customer of Our business or subscribed to Our database. 

7.1 We only keep your personal data for as long as We need to use it as described above in section 6 and/or for as long as We have your permission to keep it.

7.2 Your data will only be stored in the UK.

7.3 Data security is very important to us, and to protect your data, We have taken suitable measures to safeguard and secure data collected through Our Site. 

8.1 We may share your data with other companies in Our group for research purposes. This includes Our holding company and its subsidiaries. 

8.2 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely and securely, as per your rights, Our obligations, and the obligations of the third party under the law. 

8.3 We may compile statistics about the use of Our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifiable data or any anonymised data that can be combined with other data and used to identify you. From time to time, We may share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law. 

8.4 We may sometimes use third-party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plUs Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR. 

8.5 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority. 

9.1 We may, from time to time, expand or reduce Our business, and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us. 

9.2 In the event that any of your data is to be transferred in such a manner, you may not be contacted in advance and informed of the changes. 

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us, which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account). 

10.2 You may also wish to sign up for one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications you have consented to receive. 

11.1 You may access certain areas of Our Site without providing any data. However, to use all features and functions available on Our Site, you must submit or allow for collecting certain data. 

11.2 You may restrict Our use of Cookies. For more information, see section 13. 

You have the right to request a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide any information in response to your request free of charge. Please contact Us for more details at [email protected] or using the contact details below in section 14. 

Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. Using Our Site, you may also receive third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for advertising and marketing services. In addition, Our Site uses analytics services provided by Google Analytics, which also uses Cookies. Website analytics refers to tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy. 

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], by telephone on 0330 333 5124, or by post at The Tileworks, Ellgreave Street, Middleport, Stoke-on-Trent, ST6 4DJ. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above). 

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], by telephone on 0330 333 5124, or by post at The Tileworks, Ellgreave Street, Middleport, Stoke-on-Trent, ST6 4DJ. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).